Returns:
Our goal at Shiny Carats is to ensure your complete satisfaction with your purchase. We offer a hassle-free return process in the event that you are not satisfied with your order. Please review our return policy below for more information:
Eligibility: To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when received. Certain products, such as personalized or intimate items, may not be eligible for return due to hygiene or customization reasons.
Timeframe: You have 30 days from the date of delivery to initiate a return. Unfortunately, we are unable to offer a refund or exchange after this period.
Return Authorization: Prior to returning any products, please contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
Refunds (if applicable): Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount may be subject to deductions for restocking fees, return shipping costs, or applicable taxes.
Late or Missing Refunds (if applicable): If you have not received your refund within the expected timeframe, please check your bank account or credit card statement. As a first step, contact your financial institution. If further assistance is required, please reach out to our customer service team, and we will investigate the issue.
Sale Items (if applicable): Sale or discounted items may be eligible for returns, but they will be refunded at the discounted price paid during the purchase.
Exchanges (if applicable): If you require an exchange for a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability. You may be responsible for any price difference and additional shipping fees associated with the exchange.
How to Return Products: To initiate a return, please follow these steps:
1. Contact our customer service team to request a Return Authorization (RA) number and receive detailed instructions for the return process.
2. Securely pack the item in its original packaging or an appropriate alternative. Include any accessories, tags, or documentation that accompanied the product.
3. Clearly write the RA number on the outside of the package.
4. Ship the return package to the provided address given by our customer service team. We recommend using a trackable shipping service for safe delivery.
Restocking Fee: For certain returns, a restocking fee may apply. This fee covers the costs associated with processing, inspecting, and restocking returned items. The restocking fee percentage depends on the specific product and its condition. During the return process, our customer service team will inform you of any applicable restocking fees.
Return Shipping Costs: Unless the return is a result of our mistake (e.g., wrong or damaged item), the customer is responsible for the shipping costs associated with returning the item. The return shipping costs will be deducted from the refund amount, unless otherwise specified.
For any further inquiries or assistance with returns or refunds, please do not hesitate to contact our customer service team. We are here to support you throughout the process and ensure your satisfaction.
Email: [email protected]
Address: Carl-Zeiss-Str. 6-8, 59302 Oelde